We Are in the People Business

I was in a brainstorming meeting when the owner of multiple properties said these words and they just stuck with me.  I’ve heard this before, but I think it’s often forgotten, especially the further removed from the front lines you become.  This owner just happens to check in on his communities quite frequently, so he [...]

Follow Up Discusson on Apartment Review Websites

(This is a continuation of a discussion that has taken place.  Links to the other blogs discussing this topic can be found at the end of this post.) I think the fact that we are talking about it is a great sign that we don’t want to bury our heads in the sand any longer. [...]

“Under No Management”

And so it begins….   Please read this article before you go any further.   “Corporate Meltdown Leaves Renters in Limbo” My argument to compete against homes for rent written at the end of 2008 is out the window.  Now owners of apartment communities are losing their investments and the fallout is impacting their former residents and will [...]

“Under New Management”

I went to my gym on Saturday and brought a friend with me who was in from Chicago.  The guest policy as I knew it was no fee for first time guests and $10 per visit thereafter.  So I told my buddy it was free, let’s go.  When we got there they informed me that [...]

How We Communicate Matters. Always.

  A good friend of mine lives at a local apartment community that is managed by a well respected management company that prides themselves on customer service.  They have a great reputation and they always make a strong effort to pay attention to the details.  As a matter of fact, they even have a resident satisfaction [...]