It’s no surprise that studies show a link between employee satisfaction and customer satisfaction. This is often a result of employee appreciation. Two weeks ago I had the opportunity to attend an employee appreciation event for a company in Metro Detroit. Their theme was modeled after the Olympics. Their opening ceremonies featured the staff of each apartment community entering the field with their flags to the song they selected to represent their team. My favorite happened to be the team that came out to “Welcome to the Jungle”!
The rest of the morning was spent warming up for the events. Hula hoops, bull riding, human bowling, giant tri-cycle races and even sumo wrestling to name a few. While the teams were warming up a crew of caterers were manning the bar-b-q. After lunch, everyone enjoyed competing in events and winning medals. The community with the highest medal count at the end of the day won prizes. The medal count included medals from leasing competitions and maintenance competitions that were ongoing leading up to the final event.
The best part about this was to see everyone enjoying themselves. You could tell they enjoyed the event. With any luck they would go back to their respective communities the following day and take this energy with them, and as a result their residents would receive a higher level of customer service. The question is how long does the impact of an event like this last? How can it be maximized?
My answer is simple. It depends on your corporate philosophy. This event needs to be part of a supporting cast of training, team work, strong leadership and much more. It cannot be the one day a year you show appreciation. I know we all know that, but sometimes it takes a back seat to daily operations. Make some time to evaluate it and make any changes necessary. This white paper may help your company with some of the characteristics necessary to achieve such a corporate philosophy. If you are short on time skip to page 5.
But what do you do if you’re not a decision maker or contributor to the corporate philosophy? How can you effect change if you are not satisfied? Come back next week to find out.